Questions & Answers
I am planning to open a new retail store. When will I be able to look at pricing and product information?
The first step is to fill out a new account application and one of our sales representatives will be in contact with you to learn more about your business. From there we can proceed with application process and get you all the information you need.
Where are you located and how will you deliver product to my location?
We have warehouses in both Surrey, BC and Calgary, AB. We use a combination of our own trucks and third-party carriers. Your location will determine your delivery service. This will be part of your account set-up process.
How are shipping costs calculated?
We have freight guidelines in place so you can review the ordering requirements. This will be part of your account set-up process.
Do you ship internationally?
No, we do not ship internationally. Our supplies ship across Canada, the dog and cat food selection is limited to Western Canada.
I am a breeder/kennel/groomer, can I set up an account?
Yes, please contact our Customer Care Team for an fill out an application.
Which methods of payment do you accept?
We accept Visa, MasterCard & direct deposit. All new accounts are set up with pre-authorized credit card payment, after a year, our Accounts Receivable Team will work with you to determine which payment methods works best with you.